FAQs

Do you ship internationally? 

We do not offer international shipping at this time. 

Do you offer local delivery? 

We offer curbside pickup, just select at checkout.

I just placed an order, how fast do you ship? 

Typically orders are shipped within 1-3 days of your order. We ship via USPS for most orders. Large orders delivering to the west coast may ship UPS. USPS typically takes 1-5 days to deliver. Tracking numbers are automatically supplied to the email address provided at checkout.

Are custom orders available? 

Yes! We can accommodate custom order requests, though not in small quantities. If you have an event where you would like to bulk order jam or create a special flavor for an event, email us through our Contact Form

Do you offer free shipping?

Yes! We currently offer free shipping on all orders over $45.

Do you offer new flavors sometimes or just what’s here?

We use seasonal ingredients in our jams and we do try to offer 2-3 seasonal flavors per year. Depending on what inspires us at the market or by request, we do like to spice things up on our menu. Some seasonal flavors have become popular enough to remain a year-round offering. We do post on social media, but our email list is the best place to be notified of seasonal flavors first. 

Do you have specials or sales? 

Yes! We do love a sale and from time to time we will notify our customers of sales. Our email list is the best place to be notified of sales first.   

Where can I find Virginia Jane’s products locally?

We are currently available in several stores in Long Island 

 

My lid didn’t “pop” on my jar, is it safe to eat?

Yes! We use an inversion method to pasteurize our lids. This creates a safe vacuum seal without a button popping on the top of your jar. You’ll notice on the inside of your lid there is a white plastisol material around the rim. If you see an indentation on this white area, you’ll know your lid has been properly sealed. Without proper pasteurization methods, the white plastisol will remain flat without indentation. 

With indentation                        Without indentation

What allergens are in your jams?

We avoid the 7 major allergens. Our products are free from peanut, tree nut, shellfish, dairy, eggs, wheat, and soy. We do share kitchen space with a bakery that uses nuts, wheat, and dairy, but we do not share equipment. We also do not make our products at the same time and cook on different schedules. 

What is the shelf life of jam?

Our jams have a shelf life of 12 months. The expiration date will be noted in the side of your jar near the nutrition facts. Jams are best eaten within 1-2 months from opening and should be refrigerated after opening.  

Do I store unopened jam in the fridge?

Unopened jam can be stored in the fridge, but it can be kept in a pantry cupboard and will remain good up to 1 year from the date produced. The expiration date will be noted in the side of your jar near the nutrition facts. 

Do you use pectin? 

Yes, we use fruit pectin in our products. Our apple butter contains no pectin.  

A note about Fruit Pectin:

Completely 100% organic, pectin is a starch which occurs naturally in the cells of both fruits and vegetables providing structure for the plant. In combination with acids and simple sugars, it helps jams and jellies develop its texture as it cools.

Are any of your jams sugar free?

Yes, our apple butter is sugar-free and sweetened with dates. 

This jam is really thick and hard to stir? Why is that?

With refrigeration, some of our jams like carrot cake and spiced fig can be difficult to stir. Pop in the microwave (lid off) and heat for 30 seconds, or leave it out on the counter for 30 minutes to achieve room temperature. The jam will then be easier to stir. 

What is the difference between jam and jelly? And preserves? 

Jelly is the juice of any fruit where the pulp has been removed. The juice is then heated and sweetened to the gelling point to make jelly. Jelly is sometimes transparent. Jam is similar to jelly, except the pulp of the fruit has been left in, giving texture to the product. Jam is not transparent. Preserves are when the whole fruit remains intact, though the fruit may be surrounded by a jelly-like spread or a thicker jam spread.